Friday, August 26, 2005

All He Wanted Was to Exchange an Item


In The Herald Bulletin of Anderson, Indiana, Bill Kalmar describes a recent incident when he attempted a very simple exchange of an article that did not fit his daughter. See what you think of the obstacles he encountered, and how he responded to them, by using this link to connect with his article:

http://www.theheraldbulletin.com/story.asp?id=15114


Then hit COMMENT and let us know your reactions.

For more information, please visit my Web site:
www.ChampionshipCommunication.com

2 Comments:

Blogger Bill Bell said...

Boycott -

Met with such indifference I would just boycott the store and purchase the garment in question elsewhere rahter than arguing with store clerks and so-called managers who have no authority. Bill Bell

8:34 AM  
Blogger Bill Lampton, Ph.D. said...

Bill Bell, you are right. There are times when we should express our dissatisfaction by walking elsewhere.

9:43 AM  

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