Wednesday, March 26, 2008

How to Talk With People in Desperate Situations

You know the feeling--you steer away from dramatic situations your co-workers, prospects, clients, and friends face. You "just wouldn't know what to say" to someone going through:

Divorce
Loss of a loved one
Serious Illness
Job loss
Bankruptcy
Home Foreclosure
Recovery from a car crash
Children who break the law and bring disgrace

Watch this video, and in 6 minutes 25 seconds you will know how to talk with people and help them when their circumstances seem practically disastrous. In other words, you'll know what to say. . .in situations where you used to be speechless.



video

Thursday, March 20, 2008

Anita Bruzzese Interviews Bill Lampton About Communication Strategies




SMASH YOUR OLD LADDER TO SUCCESS--AND GET A NEW ONE

Are you still using the old ladder you thought would help you climb to the top of your profession?

Old ladder examples for job applicants:

"I can type and take shorthand really well."
"I'll need full secretarial assistance, as I don't
answer my work phone directly."
"To make a sale, I talk for thirty minutes nonstop, so nobody can
interrupt me with questions."
"No, I haven't gotten into computers at all. I'm just not technical."
"My leisure suit makes me look my best."

ANITA BRUZZESE HELPS YOU BUILD A BETTER LADDER
Obviously, those obsolete approaches won't get you climbing
toward success. That's why Anita Bruzzese--syndicated columnist
for Gannett News Service and USA.com, book author, and business career expert for more than twenty years--has launched a new
podcast titled "Smash the Ladder with Anita and Diane." Diane
is Anita's alternating hostess, Diane Danielson. This weekly audio
resource appears on blogtalkradio. It's lively, informative, and
highly relevant.

ANITA INTERVIEWS ME ABOUT COMMUNICATION STRATEGIES
This week Anita hosted me for a thirty minute interview, focusing
on the communication strategies that will help us reshape our
ladder to success, after smashing the old one. You'll find the
audio version of the interview using this link:

http://tinyurl.com/2m8hs2


WHAT ANITA ASKED ME
The key questions Anita asked me:

*What are the greatest communication challenges in the
workplace today?

*What role does technology play in organizations? Are we
using it in the right way, or is it just making things worse?"

*How do you politely handle the co-worker who drops by
and interrupts you with a longwinded conversation?"

"How can we become better listeners?"

"What's a good way to make a favorable first impression
on someone?"

LINK TO THE INTERVIEW
To hear my responses and Anita's constructive comments,
set aside 30 minutes and click on this link:

http://tinyurl.com/2m8hs2


The interview will begin after a thirty-second audio
commercial.

FOUR ACTION STEPS TO TAKE AFTER YOU LISTEN
After you hear our discussion about the communication
strategies you need for a new ladder to career success,
I recommend you take these four steps:

(1) Share the interview link with your colleagues, and encourage
them to listen. Assure them it's worth 30 minutes of their
time.

(2) Discuss the interview at your next staff meeting, after
your associates have listened.

(3) Register for blogtalkradio, so you can sign in and make
comments on "Smash the Ladder" programs (including
this one) and other programs.

(4)Visit Anita Bruzzese's Web site to order her two
books, Take This Job and Thrive and 45 Things You Do That Drive Your Boss Crazy--And How to Avoid Them. The link:
http://www.45things.com/books.htm

The New York Post placed 45 Things You Do That Drive Your
Boss Crazy among the top ten most notable business books
of 2007.

ADDITIONAL LEARNING RESOURCES
U.S. residents can order Bill's book, e-book, and audio CDs from
his online store:
http://www.ChampionshipCommunication.com/store/index.htm

International residents can order his e-book from the above
link and his book from http://www.Amazon.com

TO SUBSCRIBE
To subscribe to Bill Lampton's newsletter, visit his Web site and enter your name and e-mail address in the slots provided:
http://www.ChampionshipCommunication.com